Question: 1. The importance of the guest arrival process cannot be overemphasized since it likely represents the first impression the guest will have of the facility.

1. The importance of the guest arrival process cannot be overemphasized since it likely represents the first impression the guest will have of the facility. Briefly identify and discuss (in order) each stage of the guest arrival in a full-service corporate hotel.

2. Discuss the differences (if any) between the reservation and cancellation policies of a 500-room, upscale seaside resort and a busy, 300-room downtown corporate hotel.

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