1. The principles of BPM include all except:

Processes should be monitored and controlled

Processes are assets

Processes create value for organizational units

Processes should be continuously improved

2. The role of IT in process-focused organizations includes all except:

Decision-making support

Automation

Modeling and testing

3. Which approach is associated with an incremental level of process change?

BPR

BPMM

TQM

4. The benefits of TQM include all except:

Faster market responses

Team development

Collaboration

Cross-functional communication

BPMS

Provision of information

5. Organizational alignment along functions is referred to as a ____ structure.

Vertical

Horizontal

Complex

Matrix

6. Organizational alignment along business processes is called a ____ structure.

Complex

Horizontal

Vertical

Matrix