1. The problem-solving process begins with

A. isolation of the cause

B. clarification of the situation

C. establishment of alternatives

D. identification of the difficulty

2. Which one of the following is not a level at which social science research can be carried out, in relation to the organization ?

A. individual

B. organizational

C. group

D. collective

3. Henry Mintzberg is best known for

A. identifying the role managers perform

B. developing the mintzberg motivational theory

C. identifying the necessary skills for managers

D. devising a method for managerial decision making

4. Which one of the following is NOT connected with negative emotions in the workplace?

A. Negative job satisfaction

B. an increase in employment absenteeism

C. lower worker commitment

D. reduced layoffs

5. Which of the following is the most widely held conclusion about mood and creativity?

A. Positive moods increase creativity

B. Negative moods increase creativity

C. people in positive moods do not engage in critical thinking

D. people in negative moods are more flexible and open in their thinking

6. Employee evaluations are directly affected by a "supervisor's

perceptions of who is believed to be in control of the employee's

performance the employer or the manager." This theory is known as?

A. None of the option

B. attribute theory

C. stereotype

D. Halo effect

7. People and environmental factors introduce which of the following to the process of management?

A. complexity and conflict

B. complexity and uncertainty

C. conflict and uncertainty

D. resistance and unpredictability

8. Stress can affect not only your health but also other aspects of

your life. What else can be affected by stress?

A. work performance

B. your attention to safety

C. family relationship

D. all of the given option