1. The quality gurus - Dr. W. Edwards Deming, Dr. Joseph Juran, Philip Crosby, and Armand...

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1. The quality gurus - Dr. W. Edwards Deming, Dr. Joseph Juran, Philip Crosby, and Armand V. Feigenbaum - have made a significant impact on the world through their contributions toward improving not only businesses, but all organizations including state and national governments, military organizations, educational institutions, healthcare organizations, and many other establishments and organizations. Explain the contributions of the stated quality gurus, supported with an example. (20 Marks) 2. The Voice of the Customer (VoC) provides early warnings and direction for your success, directly from the customers. Suggest FOUR (4) "must-haves" to realize continuous improvement in your VoC program. (20 Marks) 1. The quality gurus - Dr. W. Edwards Deming, Dr. Joseph Juran, Philip Crosby, and Armand V. Feigenbaum - have made a significant impact on the world through their contributions toward improving not only businesses, but all organizations including state and national governments, military organizations, educational institutions, healthcare organizations, and many other establishments and organizations. Explain the contributions of the stated quality gurus, supported with an example. (20 Marks) 2. The Voice of the Customer (VoC) provides early warnings and direction for your success, directly from the customers. Suggest FOUR (4) "must-haves" to realize continuous improvement in your VoC program. (20 Marks)

Answer rating: 100% (QA)

1 Contributions of Quality Gurus Dr W Edwards Deming Dr Joseph Juran Philip Crosby and Armand V Feigenbaum are among the most influential figures in the field of quality management Each of them contri... View the full answer