1. The so-called process approach has certain implications for organizational structures. Discuss the main organizational issues influencing the involvement of people in process improvement.

2. Various TQM teamwork structures are advocated by many writers. Describe the role of the various quality teams in the continuous improvement process. How can an organization ensure that the outcome of teamwork is consistent with its mission?

3. Describe the various types of quality teams which should be part of introducing a total quality approach. Explain the organizational requirements associated with these and give some indication of how the teams operate.

4. Suggest an organization for teamwork in a quality improvement programme and discuss how the important aspects must be managed, in order to achieve the best results from the use of teams. Describe briefly how the teams would proceed, including the tools they would use in their work

5. Explain the difference between Quality Improvement Teams and Quality Circles. What is their role in quality improvement activities?