1. The software development team is committed to designing an app that will allow shoppers to purchase the company's product easily from their phones. The team members work well together and are determined to remain in this team until their task is complete. Which of the following words best describes this team?

A. cohesive

B. collective

C. accountable

D. task-oriented

2. When team members fear that individuals are obtaining benefits of the group without contributing, a phenomenon may occur in which those team members withhold effort in the belief that those individuals who don't contribute are planning to withhold effort as well. This is known as

A. the sucker effect.

B. the free rider problem.

C. the bad apple effect.

D. compliance conformity problem.

3. When team members fear that a group member may free ride, they resort to a tactic known as shirking.

True

False

4. All of the following are conditions in which members are most likely to enforce norms EXCEPT

A. when norms aid in team survival and provide benefits.

B. when norms simplify and make the behavior of others predictable.

C. when norms clarify the role of each team member.

D. when norms help to avoid embarrassing interpersonal situations.

5. In "Teams Competency: Value-Based Care Teams at Cleveland Clinic," the use of patient care teams has improved the quality of patient care.

True

False