1. The world as we know it is at a halt. This fast pacing planet and its success hungry people have finally met their match and have been put on hold. With so much advancement in all sectors of science, we are still struggling to find an actual cure this worldwide pandemic. People are stuck at home doing all the work that they would have to do in the outside world. Education institutions are no exceptions. Apps like Zoom, Google meet have come to the rescue in this troubled time and help the education institutions, offices to continue their programs uninterruptedly. Now as a learner, this is for you to figure out the followings: I. II. III. What Value these apps are adding to the community? What kind of product packages are they offering? What would be considered as their order qualifier? Order winner? Figure out their Design capacity, Effective capacity and Actual Output for your Operation Management class and measure their Efficiency & Utilization. IV. 2. Define Exponential service time & Poisson arrival rate. 3. Provide an example of Delphi Method