1. There are three important techniques that managers can use to promote creativity in group-decision making. Discuss any two of these techniques. 2. Give and explain four major reasons why planning is important. 3. Distinguish between a policy, a rule and a standard operating procedure of an organization and give one example of each of these types of standing plans that would be used in a business. 4. The textbook presented four ways in which top management of an organization could use to select a business-level strategy. Discuss any two of these four ways of increasing the value of the organization's products and explain the advantages and disadvantages of the strategies you choose. 5. According to the job characteristics model, list and define the characteristics that determine how motivating the job is. 6. Define control systems and mention the three characteristics of an effective control system. 7. What are the four steps in the control process? 8. The top managers of an organization typically use a variety of financial indicators to assess the performance of their organizations. Discuss the four major types of financial measures.