Question: 1. Thinking back to your Customer Journey Mapping reflection, to what extent does the solution proposed (the Hypothesis) meet the 3 elements of Human- centred

1. Thinking back to your Customer Journey Mapping
1. Thinking back to your Customer Journey Mapping reflection, to what extent does the solution proposed (the Hypothesis) meet the 3 elements of Human- centred Design (Desirability, Feasibility. Viability)? AND 2. Which of the Six Pillars of Experience Delivery. Excellence would be the hardest to implement with your Hypothesis from the Customer Journey Mapping workshop

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