Question: 1. Three primary reasons why performance metrics are important are _____ A. cost, quality, and delivery. B. time, effort, and cost. C. control, communication, and

1. Three primary reasons why performance metrics are important are _____

A. cost, quality, and delivery.

B. time, effort, and cost.

C. control, communication, and improvement.

D. communication, lead times, and prices.

2. _____ is generally a single numerical value.

A. A process

B. A measure

C. A goal

D. An objective

3. _____ are metrics but not all metrics are _____

A. Outcomes / outcomes.

B. Numbers / numbers.

C. Measures / measures.

D. KPIs / KPIs.

4. One characteristic of good metrics is that they are created with a _____ in mind.

A. target

B. supervisor

C. product

D. problem

5. _____ compares a firm' s operations to those of other organizations.

A. Hallmarking

B. Projection

C. Benchmarking

D. Analysis

6. A metric that is _____ is best.

A. valueless

B. vague

C. undefinable

D. quantifiable

7. An acronym for a model to follow in choosing the criteria for metrics is _____

A. STOP.

B. SMART.

C. SIMPLE.

D. PDCA.

8. The three KPIs for _____ are those related to quality, cost, and delivery.

A. marketing

B. executives

C. employees

D. supplier performance

9. Regardless of which metrics are used, supply chain performance metrics must be _____

A. short term.

B. simple.

C. tied back to strategy.

D. based on supplier demands.

10. _____ is a tool that can facilitate the use of metrics.

A. A form

B. Technology

C. A stopwatch

D. A threat

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