1. Time is money in any business environment. To be successful in the business world, you must be able to create concise and easy-to-read messages. As you revise, eliminate wordy expressions, long lead-ins, fillers, redundancies, and empty words. Your audience will appreciate your brevity.

Which of these sentences contain wordy expressions?Check all that apply.

a. Jorge can give you access to the beta version.

b. Feel free to help yourself to the delectable desserts in the break room until they are all consumed.

c. Alessia will probably be promoted.

d If Marie calls, please inform her that we will be proceeding along the normal course of events.

e. He seldom returns text messages.

2. Dr. Blake is retiring at the end of the month. There will be an unoccupied office upon his departure, and it is big. Because every other office is occupied, we should convert Dr. Blake's office into a lounge. This issue must be discussed at the next staff meeting.

a. We need to discuss all of this at the next meeting.

b. We need to discuss this essential issue at the meeting.

3. There are many ways one can help a user when answering the phone.

a. You can assist callers in many ways.

b. At this point, the great majority of users can be helped in many different ways.

c. At this point, one can help a user in many ways.

4. I am sending you this letter to inform you that we have experienced a surprise within our expense sheet, but we are positively certain we will solve it.

a. I am sending you this letter to inform you that we have a problem with our expense sheet, but we are

b. positively certain we have a solution.

c. We have experienced a surprise with our expense sheet, but we are midway to a result.

d. We have identified a problem with our expense sheet, but we will solve it.

5. I would like to inform you that the Johnson report might not be complete by the deadline.

a. I am unsure as to whether or not the Johnson report will be complete by the deadline.

b. The Johnson report might not be complete by the deadline.

6. this format must be followed when responding to the Request for Proposal (RFP) from the client.

a. essential

b. Request Of Proposal (RFP)

7. Microblogs refer to messages on sites such as Twitter, Tumbler, or Plurk.

How can a writer ensure a message is as effective as possible while limiting the number of characters in the message?Check all that apply.

a. Use bullets and alist to emphasize themain ideas.

b. Use hashtags to organize topics.

c. Avoid drafts to save time.

d. Use descriptive but short words.

e. Avoid proper nouns and personalized messages.

8. Business writers appreciate messages that are clear and understandable. Proofreading and evaluating your work will help you compose messages that are clear, concise, and direct. Revise for clarity by eliminating trite phrases, avoiding jargon and slang, and dropping cliches.

What can you do to express, not impress?

a. Keep it short and simple.

b. Trust your writing skills to hide your lack of knowledge.

c. Make it long and complex.

9. To sound businesslike, many writers mistakenly use stale expressions, thinking they sound more impressive. Which of these are fresh, vigorous, and clear phrases?Check all that apply.

a. Every effort will be made

b. Thank you in advance

c. Please

d. At your request

e. As per your request

f. Thank you

10. First and foremost, I would like to thank you all for your ability to think outside the box. While it is easier said than done, you all fit the bill and remain true to form by creating marketing campaigns that pass with flying colors. As we move on to the next assignment as quickly as a flash, remember that despite the turnaround speed of our projects, we can't afford to shoot from the hip. We must stand our ground and remain the exception to the rule, producing promotions that are better than new and good to go. Last but not least, please save the date for our annual company BBQ on May 23.

Which of these are clichs included in the preceding message?Check all that apply.

a. Last but not least

b. Fit the bill

c. Shoot from the hip

d. Think outside the box

e. Thank you

f. Annual company BBQ

g. The exception to the rule

h. True to form

i. Pass with flying colors

11. Choose the best revision of this unclear message.

Managers should be a ubiquitous presence in case they are needed.

a. Managers should be available when needed.

b. Managers should be an omnipresent presence in case they are needed.

12. When you compose a message, you want your audience to find the information it needs quickly and understand it. Your message should be easy to read and comprehend.

Strategic use of white space improves document readability. Which of these techniques employ white space?Check all that apply.

a. Using all caps

b. Breaking paragraphs into shorter chunks

c. Using a serif typeface

d. -Using justified alignment

13. A wide variety of typefacesare available for business writers. Different typefaces suggest different purposes and occasions.

True or False: Boldface, caps, and italics are typefaces.

True

False

14. Headings are important for visual impact and readability. Which of these sentences about headings are true?Check all that apply.

a. Headings interfere with the flow of a document.

b. Headings should always be in boldface.

c. Documents may contain main headings, subheadings, and category headings.

15. Please follow these steps when filling out an expense report: begin by writing your name, date, and position; record the exact expense amount, and obtain your supervisor's signature.

a. Developing parallelism for balance

b. Using graphic techniques

c. Using numbered or bulleted lists

16. Choose the heading that is best at highlighting information and improves readability.

a. Financial Analysis of ABC Corp.

b. The Truth About ABC Corp. Profitability

17. After you compose your message, you need to proofread it. The proofreading process may take longer than the composition process. You don't want to spend a lot of time composing the message and then let poor grammar or punctuation prevent your audience from comprehending it.

What proofreading techniques should you use for both routine and complex documents? Check all that apply.

a. Check for typos, misspellings, and grammatical errors.

b. Print a copy of the document.

c. Revise only once.

d. Skim over grammatical errors.

18. When proofreading for grammar errors. First, locate the subject of the sentence. Then, you should double-check the agreement of nouns and antecedents as well as the agreement of subject and predicate. The grammar check on the computer may be helpful, but should not replace manual proofreading.

a. This selection is correct without any revisions.

b. This selection has two misspelled words, one comma splice, and one fragment.

c. This selection has a misspelled word, one sentence fragment, and one comma error.

19. Identify the error or style problem in the following sentences.

If anyone wants to come to my office to see my new computer let me know.

a. Spelling

b. Grammar

c. Punctuation

20. Per your request, I am enclosing Toben's comments.

a. Trite expression

b. Wordy noun phrase

c. Redundancy

21. It is important to evaluate your message for essential elements and writing style. Your writing is a reflection of you. Check all that apply

What do you want your message to convey to your audience?Check all that apply.

a. The message is worth reading

b. Individuality

c. Clutter

d. Weakness

e. Professionalism

22. How should you view critical comments on a written document?

a. As a way to identify weaknesses in your writing

b. As a way to identify areas where your audience lacks understanding

c. As a way to identify areas where you can replace written words with visual aids

d. As a way to incorporate simple, trite phrases

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