1. Time-function mapping is a process analysis technique that focuses on the customer and the provider's interaction with the customer.True or False

2. A firm is considering two location alternatives. At location A, fixed costs would be $4,000,000 per year, and variable costs $0.30 per unit. At alternative B, fixed costs would be $3,600,000 per year, with variable costs of $0.34 per unit. If annual demand is expected to be 9 million units, which plant offers the lowest total cost?

		Plant A, because it is cheaper than Plant B for all volumes below 10,000,000 units.
		Plant B, because it is cheaper than Plant A for all volumes below 10,000,000 units.
		Plant A, because it is cheaper than Plant B for all volumes.
		Plant B, because it has the lower variable cost per unit.
		Neither Plant A nor Plant B, because the crossover point is at 9 million units.

3. Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

		AGV
		CAD/CAM
		CIM
		ASRS
		FMS