Question: 1. True or False: Creating a memorable experience first requires understanding what baseline customer expectations are for service encounters. True False 2. True or Falseservices

1. True or False: Creating a memorable experience first requires understanding

1. True or False: Creating a memorable experience first requires understanding what baseline customer expectations are for service encounters. True False 2. True or Falseservices that are delivered just as the customer expects often stand out and are likely to be memorable. False o True 3. True or False: Being a customer-centric firm is the final stage of the experience delivery journey. O False True 32

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