1) True or False: If you are the type of manager who is regularly handling problems after they have reached a crisis point this demonstrates you know how to listen well.

Q1 Answer: False

2) True or False: Two key traits of Millennials are that they want things immediately and they make instant connections.

Q2 Answer: True

3) Select all that apply: Which of the following are stages of the listening process:

A) Hearing

B) Understanding

C) Analyzing

D) Evaluating

E) Rephrasing

Q3 Answer: A, B, D

4. True or False: In general, two people talking maintain mutual eye contact 31% of the time.

Q4 Answer: True

5. True or False: Haptics is an important term relative to body language and refers primarily to the nervous tics people happen to express in contexts that produce anxiety.

Q5 Answer: False

6) Select all that apply: Which of the following are examples of non-verbal communication:

1. Tattoos
2. Nose rings
3. Nice leather chairs in an executive boardroom
4. The smell of fresh-cut flowers in a guest bathroom
5. Winking at someone you find attractive

Q6 Answer: A, B, C, D, E

7) True or False: Preparation & Practicing is a key way to reduce speech anxiety.

Q7 Answer: True

8) True or False: Nigeria is a top 10 internet-using country.

Q8 Answer: True