1. True/False: Process mapping is primarily used to model relational databases.

2. True/False: When collecting information for a process map, the one-on-one interview method is generally preferred over the group interview method.

3.The process map is also known as a------------- or--------------- .

4.The------------- event is the point in which the customer is first involved in the process.

5.The--------------- is responsible for the proper completion of process steps and has authority over the process, its interfaces, and changes that will take place.