Question: 1 . Using your imagination to supply any missing facts you may need, develop a plan for conducting an observation to help solve each of

1 .

Using your imagination to supply any missing facts you may need, develop a plan for conducting an observation to help solve each of these problems.

(

see page

226)

EXAMPLE:

A fast

-

food restaurant wants to check the quality and consistency of menu items.

ANSWER: Hire mystery shoppers to gather information on temperature, freshness, completeness, consistency and speed of delivery of menu items at various locations.

OBSERVATION

(3

points each

)

.

A chain of department stores wants to know what causes differences in sales by departments within stores and by stores.

ANSWER:

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