Question: 1. Visit http://www.soffront.com/. Click CRM Platform and select Screens and Workflow. Under Discover More, click Datasheets & Videos. Watch a few of the videos. Compile

1. Visit http://www.soffront.com/. Click CRM Platform and select Screens and Workflow. Under Discover More, click Datasheets & Videos. Watch a few of the videos. Compile a report of how this software supports CRM.

2. Visit http://www.teradata.com/podcasts/ADWCRM-Overstock/. Listen to the Active Data Warehousing and CRM at Overstock.com podcast. Explain how active data warehousing and CRM benefits Overstock.coms marketing department.

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