Question: 1. Visit the Web site for Microsoft Dynamics CRM to learn more about this softwares features and capabilities. What features of this software would be

1. Visit the Web site for Microsoft Dynamics CRM to learn more about this softwares features and capabilities. What features of this software would be especially attractive to a company like Evolution Homecare?

2. Why do you think Evolution chose Microsoft as its CRM vendor?

3. What benefits did Evolution realize by using the CRM software? How did the system improve decision making and operations?

4. If you were a patient, what benefits might you receive from this system?

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