1. What are 2 internal and 2 external forces that bring about organisational change?

2. Briefly discuss the 4 different dimensions of organisational change?

3. Provide 2 methods to deal with resistance to change

4. What are the 4 areas of organisational change?

5. In what ways does Lewins change model allow for change to take place within

organisations.

6. According to Kotter, what are the steps for successful change?

7. Why should eustress be achieved in an organisation?

8.. How would you describe the General Adaptation Syndrome (GAS), and

its phases?

9. What is the best way to manage stress?

10. Explain why organisations and individuals resist change?