Question: 1. What are the major differences between goods-production operations and service operations? 2. What are the major differences between high-contact and low-contact service systems? 3.

1. What are the major differences between goods-production operations and service operations?

2. What are the major differences between high-contact and low-contact service systems?

3. What are the five major categories of operations planning?

4. What are the major activities in materials management?

5. What activities are involved in total quality management?

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