Question: 1.. What are the tools for process analysis and how are they used? flow charts, value stream mapping, service blueprinting, time function maps and process

1.. What are the tools for process analysis and how are they used? flow charts, value stream mapping, service blueprinting, time function maps and process charts

2. What are the techniques for improving service design?

3.What are the technologies used in production?

4. Define the following Key terms: capacity, design capacity, effective capacity, efficiency, utilization, bottleneck, breakeven

5. what are the four strategies for increasing capacity in a way that minimizes risk and do they minimize risk?

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