$1.$ What are three key differences between services and manufacturing?

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$2.$ A service had $1320$ customers in one week, with $200$ labor hours. The next week, the service had $1380$ customers with $220$ labor hours. What was the productivity growth from period $1$ to period $2?$

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$3.$ Determine a full and part$-$time working schedule for the following work requirements in hours: Assume you have one fulltime employee $(40$ hrs$.$ per week$)$ and $3$ part time workers who can work $1-4$ hours per day each but all need atleast $8$ hours per week and must work consecutive days.

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$$ M$$ T$$ W$$ Th$$ F

$119161216$

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$$ FT

$$ PT$1$

$$ PT$2$

$$ PT$3$

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$4.$ How do you calculate a firm's capacity utilization? If capacity utilization is greater than $1,$ what are some of the resulting impacts to the service firm?

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$5.$ As a manager of a queuing system, list five important system details you would like to know about in order to manage the system effectively:

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$6.$ A bank provides service through a call center to customers internationally. Explain the importance of each of the following in terms of designing the call center and managing the daily operations:

a$.$

Queuing management

b$.$

Global service considerations

c$.$

Facilitating products

d$.$

Service quality expectations

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$7.$ Explain two service layout strategies that help to maximize customer service, server productivity, and service efficiencies, which support the overall business strategy.

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$8.$ Discuss four important issues involved in managing a global service.

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