1. What component should all instructions include? O A. A biography of the author B. A series of pictures explaining the processi C. An introduction similar to that of a process description D. A conclusion of how the reader should feel when completing the instructions WA 3. Nadia has noticed that many of the new employees are unsure how to use the new accounting system. She has decided to write a proposal for training that will allow her to train more employees in a shorter time period. Nadia submits the proposal to her boss for review. What type of proposal has Nadia submitted? O A. Internal unsolicited B. External unsolicited O C. External solicited O D. Internal solicited 4. What is an ezine? O A. A search engine that sorts the most popular magazines B. A web-based magazine that's emailed to consumers C. A publication site for unknown e-authors O D. An online self-publishing site 5. Khalil has written a proposal explaining how he can solve the problem of public parking in front of a local school. He provided his solution along with a diagram and explanation as to how the parking could be divided up. Khalil was never contacted, but he did see his solution put into action. What mistake did he make? O A. He fully explained how to solve the problem and wrote himself out of a job. O B. He forgot to provide a call to action, O C. He didn't explain his credentials O D. He provided too much information and overwhelmed the client 6. Paul, a software designer, has decided to submit a proposal with a local school. In his proposal's introduction, he states that there's new software available to maintain and track a student's progress over the course of the year. What's Paul attempting to do? A. Hook his audience from the introduction B. Gain support for his proposal C. Explain the solution without mentioning himself D. Explain why he's a great candidate na