Question: 1. What Customer Relationship Management (CRM) tools or software are widely used for customer acquisition 2. How do customer-supplier relationships change over time 3. What

1. What Customer Relationship Management (CRM) tools or software are widely used for customer acquisition

2. How do customer-supplier relationships change over time

3. What is customer retention and how can it be measured

4. Who are the prime targets for a companys customer retention and what are the strategies for customer retention?

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