1. What does Defect per Million Opportunities (DPMO) mean?

Group of answer choices

one in a million

None of these

(# of defects in a sample/opportunities for a defect in the sample)*1,000,000,000,000,000

(# of defects in a sample/opportunities for a defect in the sample)*1,000,000

2. When Should I used Lean Six Sigma?

Group of answer choices

For self-defense

To solve simple problems where the answer is already known

When facing the unknown, when problems are widespread and not defined, when solving complex problems, and when costs are closely tied to processes

To eliminate waste in a process

3. When considering the Voice of the Customer, what are some forms to gather general feedback?

Group of answer choices

Feedback forms, customer complaints and passive information via website and social media.

Call them and ask

W2, I9, UB04

Tape Recorder, voicemail, scribe