Question: 1. What does fail upwards mean? 2. How would fail upwards apply to social media? 3. How does social media facilitate customer self-service? 4. What

1. What does "fail upwards" mean? 2. How would

1. What does "fail upwards" mean? 2. How would "fail upwards" apply to social media? 3. How does social media facilitate customer self-service? 4. What would a Product Manager or Community Moderator need to do to manage this process

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