1. What has been your experience recently going into brick-and-mortar stores? Do you have increased anxiety? Do you allow yourself to browse through stores, or are you anxious to get in and get out quickly? 2. Consumer behavior tells us that atmospherics make a big difference in how long customers stay in stores and how much they buy. There is a balance between the density of consumers in a store and the crowding effect. Before the pandemic, have you been in a store where you are the ONLY person in there? Did you feel comfortable? What about shopping at Christmas time where there are huge crowds of people? How has this changed since the pandemic? The definition of a comfortable density of co-shoppers has changed. Now more than a few customers is too many. 3. Has shopping in person become an anxiety-laden experience, or are you pretty much in a "business as usual" mindset? 4. How can stores create atmospherics that feel calm and safe to shoppers? Atmospherics focus on our five senses, so how would you incorporate sight, sound, smell, touch and taste into a safer shopping experience? 5. How would you go about creating a safe and comfortable shopping environment