Question: 1 . What ( if anything ) do you fear about having to talk to a customer about a delay, or a mistake? 2 .

1. What (if anything) do you fear about having to talk to a customer about a delay, or a mistake?
2. How might you overcome this fear?
3. How do you like to receive bad news?
4. Do you think it is always received best in a sandwich format? Why or why not?
5. Is bad news delivered in a different way in your culture? If so, how?

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