$1.$ What Is a Manager?s Job Really Like?

Watch the following video about Barcelona Restaurant Group and answer the questions that follow.

Transcript

Owner, Andy Pforzheimer, talks about technical skills to his employees. In the meeting they are looking at the chef$$s food costs. Andy is performing the controlling function of management.

What is another activity Andy may perform within this function?

Checking monthly sales figures and comparing them to the restaurant$$s goals

Hiring and training a new special events manager for the restaurant

Communicating to employees the impact a new food safety regulation will have on the restaurant

Making a decision to open an additional restaurant with a wood$-$fired pizza theme

Today$$s managers are moving from a controller role to an enabler role. Their goal is to provide support and learning opportunities, coach, and guide their employees. Andy and Scott discuss their approach at Barcelona as one that is empowering. $$This is your restaurant,$$ Andy tells new managers. Scott says, $$I think you$$re limiting your ability to get better,$$ when you tell managers what to do$.$

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do$?$ Check all that apply.

Hire an additional bartender to meet the demand of increased $$happy hour$$ business

Change menu prices on seafood dishes due to increased market prices

Remove an item from an unhappy customer$$s bill

Seek approval from Scott to run an advertisement in a local newspaper announcing new, extended hours for your location