Question: 1. What is an example of a problem you may have had with a company based on a faulty product or a dissatisfaction with their

1. What is an example of a problem you may have had with a company based on a faulty product or a dissatisfaction with their service?

2. How did it get resolved?

3. Were you satisfied with the outcome? If not, what steps did you take and did those resolve the problem?

4. Consider a situation where you had to deal with an angry customer or co-worker. What was the reason and how did you handle it?

5. Based on the methods described in this unit, what might have you done differently?

( PARAGRAPH RESPONSE FOR EACH QUESTION PLEASE)

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