Question: 1. What is emotional labor? How does it differ from mental and manual labor? In what kind of jobs are you likely to find it?

1. What is emotional labor? How does it differ from mental and manual labor? In what kind of jobs are you likely to find it?

2. What are feeling rules? How do people learn the feeling rules of their workplace? How do feeling rules differ in different types of workplaces and for different categories of workers? What are some examples of feeling rules?

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