1. What is meant by "improved decision-making"? Explain the ways in which operations management can contribute to this. Provide examples if deemed necessary.

2. What are the differences between terms "production management" and "operations management" in the context of services?

3. In a total quality management environment, what are some steps that organizations use to emphasize the importance of quality? Describe all activities involved in getting quality products into the marketplace

4. Take a look at the following video: "Vietnamese Sausage Factory!!! How the Sausage is REALLY Made!!" at https://youtu.be/c8ADEIszZ0A (16:52). Pay attention particularly between 3:50 to 11:39. According to the video, explain the product design dan process design implemented at the sausage factory. Is there anything they can do to improve their product design and process design? Explain

5.Describe how a Gantt chart, a PERT chart, and a CPM are similar -- and how they are different. As we face the massive disruption of COVID-19, how does the pandemic affect the project decisionmaking and day-to-day operations in a project organization?