1 What is process? a. Process is a set of activities b. Process helps accomplish specific objectives c. Process represents the way the organization executes work d. Only b&c De. All of above 2 Which of the three processes involves maintenance or control over the processes? Strategic Processes Operational Processes Enabler Processes None of the above Human Processes All of the above 3 Historically, businesses arranged activities by different functions, such as: Marketing Logistics Manufacturing Purchasing O All of the above Process management is the art and science of designing work to get non- repeatable tasks done efficiently and effectively. True False 5 Which of the following processes has the highest degree of customization? Project Job Shop Batch Process Assembly Line Continuous Flow None of the above