1. What is reliability science?

A. A discipline that modifies the outcomes by confirming the need to apply the same principles

B. Utilizing the scientific method to assure consistency in organizational structure

C. A discipline that applies to human resources

D. A discipline that applies scientific knowledge to a process, procedure or health service process so it will function as intended

2. Reliability performance that shows success or failure rate of expected outcomes is presented by

A. percentage

B. Line graph

C. Algebric formula

D. Lab values

3. How reliable we want a product or process can be divided between two categories: noncatastrophic processes and catastrophic processes. For non-catasrophic processes, we expect a reliability performance of ___ or higher. (fill in the blank)

A. 93%

B. 80%

C. 5%

D. 75%

4. Reliability levels must be determined by the improvement team at the beginning of the improvement effort. Following the decision about the catastrophic or non-catastrophic nature of the processes under improvement, the reliability level can be broken into reliability levels: less than 80%, 80 - 90%, 95%, 99.5% and better than 99.5%. As far as action description, which level do you implement basic failure prevention strategies such as standard protocols/procedures/order sheets, personal checklists, feedback on compliance?

A. Less than 80%

B. 95%

C. 99.5%

D. Better than 99.5%

E. 80 90%