$1.$ What is the critical issue$($s$)$ confronting WCC North America?

$2.$ What changes, if any, should be initiated to address the critical issue$($s$)?$

$3.$ Identify the risks and benefits of your proposed changes from the perspective of

$($a$)$ WCC North America corporate management; $($b$)$ WCC North America line distribution

management; $($c$)$ WCC North America customers.

$4.$ What would be the impact on WCC North America operations if the proposed changes

were successfully implemented?

$5.$ What changes, if any, would you recommend in WCC North America$$s information processing

arrangements?

$6.$ Is Melinda Sanders in a position to properly understand WCC North America$$s problems?

Why or why not?

$7.$ Do you think WCC North America$$s current situation is applicable across its global

operations? How, if at all, does it change the nature of the problem?