Question: 1. What is the difference between providing a guest with information and actually communicating with that guest? Give an example of each. How can hospitality

1. What is the difference between providing a guest with information and actually communicating with that guest? Give an example of each. How can hospitality organizations know if information has been communicated effectively to both guests and employees?

2. Is an effective organizational information system important for providing quality to guests; providing value or both equally, and why?

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