Question: 1 . What positive and negative managerial characteristics does Keisha Kinney possess? How do her characteristics align with the technical, human, and conceptual skills described

1. What positive and negative managerial characteristics
does Keisha Kinney possess? How do her
characteristics align with the technical, human, and
conceptual skills described in the chapter?
2. How do these traits help or hinder her potential to get
the top position at the Riverwood Mall salon?
3. How would you have handled each of the incidents
with Marianne? Carol Jean? Victoria?

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