Question: 1. What would be some key considerations or issues for a Production and Operations Manager seeking to influence the design of a product? 2. Briefly

1. What would be some key considerations or issues for a Production and Operations Manager seeking to influence the design of a product?

2. Briefly explain the concepts of standardisation and mass customisation?

3. What key characteristics distinguish an organisation providing high quality service from one providing poor quality service? In your answer, use the example of a local supermarket and an insurance company.

Local Supermarket

Insurance Company

Identify the 2 companies and Just prepare a table showing positives for company A vs negatives for B based on your experience or perception

4. List the steps involved in getting gasoline into your car for full service Vs self- service. Assume that paying cash is the onlymeans of payment. Identify the potential trouble points and indicate likely problems.

Full service

- Self Service

Make the steps as granular as possible

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