Question: 1. What would the average wait time be under alternative A and under alternative B ? 2. If advisors earn $90 per day, which alternative




1. What would the average wait time be under alternative A and under alternative B ? 2. If advisors earn $90 per day, which alternative would be cheaper for SWU (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? a. Hire one more advisor for the 2-week (10-working day) advising period. This will increase the available number of advisors to 9 and therefore lower the average waiting time. b. Increase the number of days that the advisors will work during the 2-week registration period to 6 days a week. If SWU increases the number of days worked to 6 per week, then the 8 advisors need only see 209 students a day to advise all of the students in 2 weeks. Requirement 1. What would the average wait time be under alternative A and under alternative B ? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max (Ave students per day) (Timeperstudent)2 2[Maxtimeavailable-(AvestudentsperdayTimeperstudent)]= Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. R minutes of wait time The registration advisors at a small western university (SWU) help 2,500 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SWU currently has 8 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 15 minutes per student. During the registration period, the 8 advisors see an average of 200 students a day on a first-come, first-served basis. The head of the registration advisors at SWU has decided that the advisors must finish their advising in 2 weeks ( 10 working days) and therefore must advise 250 students a day. However, the average waiting time given a 15 -minute advising period will result in student complaints, as will reducing the average advising time to 14 minutes. SWU is considering two alternatives: (Click the icon to view the alternatives.) 1. What would the average wait time be under alternative A and under alternative B ? 2. If advisors earn $90 per day, which alternative would be cheaper for SWU (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? a. Hire one more advisor for the 2-week (10-working day) advising period. This will increase the available number of advisors to 9 and therefore lower the average waiting time. b. Increase the number of days that the advisors will work during the 2-week registration period to 6 days a week. If SWU increases the number of days worked to 6 per week, then the 8 advisors need only see 209 students a day to advise all of the students in 2 weeks. Requirement 1. What would the average wait time be under alternative A and under alternative B ? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max (Ave students per day) (Timeperstudent)2 2[Maxtimeavailable-(AvestudentsperdayTimeperstudent)]= Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. R minutes of wait time The registration advisors at a small western university (SWU) help 2,500 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SWU currently has 8 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 15 minutes per student. During the registration period, the 8 advisors see an average of 200 students a day on a first-come, first-served basis. The head of the registration advisors at SWU has decided that the advisors must finish their advising in 2 weeks ( 10 working days) and therefore must advise 250 students a day. However, the average waiting time given a 15 -minute advising period will result in student complaints, as will reducing the average advising time to 14 minutes. SWU is considering two alternatives: (Click the icon to view the alternatives.)
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