1. What's wrong with having a work environment that locks employees in? That is, they just can't really afford to leave?

-doesn't produce results that are any better than the autocratic model

-Motivation becomes too much, people are ovelry driven

-Happy workers are not more productive

-It is the final solution, there's nothing wrong with this model

2. What kind of model works best with creative work, an intellectual environment with considerable job freedom?

-Collegial

-System

-Supportive

-Custodial

3. What was it that was discovered at the Hawthorne Plant of Western Electric? (This is a classic study--frequently cited)

-organizations are social systems

-The primary focus of management should be processes

-System thinking generates the greatest productivity

-It is critical to avoid individual initiative

4. What was the birthplace of Edward Deming, the person who had the single greatest impact on thinking of organizations as systems of interlocking processes?

-Sioux City, IA

-Berlin, Germany

-London, England

-Atlanta, Georgia

5. My area of emphasis for the past nearly 20 years has been positive organizational scholarship? Which of the following is NOT a likely outcome of this work?

-Better financial controls

-Increased organizational citizenship

-More principled behavior

-Greater performance--objectively measured