1. When belonging to a problem-solving group, the first step to get started on the task is to _______________. A. Establish criteria for evaluating the solution. B. Analyze the problem. C. Define the problem. D. Consider possible solutions. E. Debate merits of solutions.

2. William thinks the group is going down the wrong track with the solution they are planning to present to their supervisor tomorrow. He has some concerns about the feasibility of their plan; however, William stays silent and does not bring up his concern. William's silence contributes to what group dynamic? A. Conflict resolution B. Groupthink C. Risky shift D. Conflict avoidance E. Quality control

3. Katherine is working in a large group to help her company cut operating expenses and become more profitable. Within this large group, Katherine specifically works with two other coworkers to accomplish smaller tasks for the large group. The smaller group of coworkers is considered to be a ______________. A. Mini-team B. Microgroup C. Work group D. Sub-team E. Project breakout team

4. A leader that is elected to the group is said to be a/an _____________ leader. A. Democratic leader B. Autocratic leader C. Emergent leader D. Appointed leader E. Self-elected leader

5. Work groups that are asked to complete a task or solve a problem are considered____________. A. Secondary groups B. Primary groups C. Teams D. Microgroups E. Normalizing groups

6. Some coworkers may enter work groups that have already been formed and functioning, such as a committee or board. Joseph joined a group formed before he was hired at the company. He still feels like an outsider in the group; he's trying to catch up on the way the group members relate and work together. At this point, Joseph is considered to be in which stage of the group life cycle? A. New member B. Potential Member C. Marginal member D. Full member E. Divergent member