1) When completing the Stress Reduction Exercise, what step do you take AFTER identifying the Stress Goal?

Record the stress stimulation level

Determine if the goal was Controllable or Uncontrollable

Identify the barriers and possible solutions

List possible resources available

2) When a person is under stimulated, he/she will most likely:

experience feelings of boredom.

be content with his/her work.

react calmly to problems.

think innovatively about problems.

3) Which of the following is typically NOT a source of stress in the workplace?

Need for recognition

Interacting with your colleagues on a daily basis

Promotion to a new job

Being assigned a difficult task

4) Which of the following is the BEST example of an uncontrollable stress situation?

There is usually a long line at Pick Up in pharmacy on Friday afternoons

Your Coke, Pepsi and Frito vendors all arrive at your store at the same time

A customer complains to you about a sale item being out of stock

You typically run short staffed on Saturday nights due to colleague availability

5) When a person is highly stimulated, he/she will most likely:

be content with his/her work.

appear melancholy.

become tired quickly.

think innovatively about problems.

6) Which of the following best describes a physical reaction to stress that is a warning that stress is having a negative impact?

The individual experiences headaches

The individual experiences feelings of self-doubt

The individual feels frustrated

The individual feels uncomfortable in social situations

7) Which of the following is warning sign of bad stress?

Difficulty sleeping

Ravenous appetite

Butterflies in your stomach

Heightened sense of awareness

8) When a person is moderately stimulated, he/she will most likely:

be resistant to change.

become tired quickly.

appear calm.

think innovatively about problems.

9) Which of the following is a "cause" of stress?

frustrated with inability to do the job

irritable when given tasks

no smiles when greeting customers

no recognition for an idea or initiative

10) The stress management technique that involves calmly picturing a desired behavior or outcome in your mind is known as:

imagery.

visualizing.

visioning.

projecting.

11) Which of the following is typically true about a CONTROLLABLE stress situation?

The event is caused directly by the individuals own actions

The stressors causing the situation are simple and typically do not require any action

The stressors causing the situation are often difficult to identify

The event requires outside intervention to reduce / eliminate the stressors

12) By consistently enforcing good management practices, Managers can:

reduce vendor stress at work.

eliminate colleague stress at work.

eliminate their own stress at work.

reduce colleague stress at work.

13) Which of the following is typically true about a NON-CONTROLLABLE stress situation?

The stressors are often difficult to identify

The stressors causing the situation can usually be easily eliminated

The event is caused directly by the individuals own actions

The event is characterized by a lack of proper planning and/or time management

14) Why is it important to set a stress reduction goal for yourself?

It gives you a reason to maintain focus on important tasks

Your DM will review all goals during a store visit

You must not perform stress management techniques without a goal

It gives you a chance to practice writing goals for the new year

15) Individuals perform most efficiently and effectively under which condition?

No stimulation

Minimal stimulation

Excessive stimulation

Moderate stimulation

16) Which of the following is an example of a positive change that you can make to your lifestyle to reduce stress?

stop talking about the stress you feel when visiting friends and family

buy a new wardrobe

eliminate needless tasks like exercise and volunteer work

improve time management skills

17) Jim, a Store Manager, becomes stressed when he realizes that the delivery from yesterday still has not been completely put up on the sales floor. He attributes this to an insufficient number of colleagues being scheduled. This scenario reflects:

stress in his personal life.

a controllable stress situation.

an uncontrollable stress situation.

stress due to increased responsibility

18) Which of the following are examples of a "stress buster"?

pet a dog, laugh out loud

All of the above

chew gum, drink a glass of orange juice

sing a song, go for a walk

19) Stress can be described as both _____ and _____.

causes; attitudes

attitudes; reactions

reactions; results

feelings; factors

20) The benefit of practicing Deep Breathing Relaxation is:

is doesn't take long.

All of the above

you don't need any special tools to do it.

the ability to do it anywhere, anytime.