Question: 1. When developing the Trident Splash, Cadbury faced design problems overcome by Group of answer choices the House of Quality QFD concurrent engineering CAD manufacturability

1. When developing the Trident Splash, Cadbury faced design problems overcome by

Group of answer choices

the House of Quality

QFD

concurrent engineering

CAD

manufacturability and value engineering

2.

Which of the following scenarios illustrates a moment that meets the customer's expectations?

Group of answer choices

a sales clerk that called you by your name on your second visit to the store

a flight attendant that responds shortly after being called

a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store

an express mail service that guarantees same day delivery

a professor that contacts people in several companies to find you a job

3.

Which of the following is true about ISO 14000 certification?

Group of answer choices

It offers a good systematic approach to pollution prevention.

all of these are true.

One of its core elements is life-cycle assessment.

It deals with environmental management.

It is not a prerequisite for ISO 9000 certification.

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