1. When establishing a committee to execute the strategic plan, which of the following wouldn't be something you would consider? a) Tenured employees b) Having stakeholders involved in every detail c) Solicited feedback from valued customers d) Recent hires

2. If you're in a larger organization, you can benefit from paying to have a consultant or facilitator to assist in the development of the strategic plan. Which of the following is not an advantage to hiring a consultant? a) They are influenced by the politics of the company b) They are experienced with the process c) They have knowledge of the market d) They are influenced by relationships within the organization

3. Why would you solicit key customers to participate in the strategic plan for your organization? (Choose all applicable answers.) a) Their knowledge of the market b) Their experience using your product c) Their knowledge of you as an individual d) Their understanding of your employees

4. Dominic is the owner of a successful pizza shop in town, and is bringing in so much revenue from this store that he is considering the idea of opening several other locations in his area. Since Dominic is considering expansion, what types of things should he pay close attention to in his current operation and when looking for space? (Choose all applicable answers.) a) Location b) Buying versus leasing c) Set menu pricing for new locations d) Equipment costs and restrictions

5. Everything for Coffee, a supply company that provides products to commercial coffee houses, has recently seen a reduction in sales. Oliver, the owner of the company, has decided it is time to develop a strategic plan to help deal with the challenges they are facing and work to overcome them. However, due to schedule conflicts, Oliver's stakeholders face challenges in getting together. How should they proceed in establishing their timeline? a) Put off the process until everyone is available b) Set a timely deadline for development and include absent members through memos, surveys, and conference calls when necessary c) Set a timeline of six months for development d) Eliminate the involvement of those participants with scheduling conflicts

6. When developing a strategic plan, what should you first focus on to achieve your plan? a) The process b) The goals c) The committee d) Hiring new employees

7. Which of the following would not be considered good operational data to use for a strategic plan? a) Performance analysis of competitors b) Research past and present customer activity c) Income statement d) Research customers and their daily work habits

8. Which of the following would not be considered good operational data to use for a strategic plan? a) Research past and present customer activity b) Income statement c) Research customers and their daily work habits d) Performance analysis of competitors

9. You are the district sales manager for a local chain of car dealerships. The CEO has decided that you have to contribute to the creation of the mission statement. Everyone has decided that key points between the sales representative and the customers are customer courtesy, honesty, devotion, affordability, and highest quality. Which of the following would be the most appropriate mission statement? a) Our mission is to sell the highest quality cars on the market at an affordable price for our customers. We will provide customer courtesy and honesty to our customers, which will show them our devotion b) Our mission is to sell as many cars as soon as possible c) Our mission is to devote all our time to satisfying the customers. They should feel that they have our undivided attention and that we are selling them affordable cars d) Our mission is to get respect from our customers and to sell high quality automobiles

10. Prioritization can help manage the task of identifying the most pressing initiatives for meeting the goals within your strategic plan. a) Focus on the issues which aren't pressing b) The number should be no less than fifteen c) Have one person prioritize the issues d) Limit the number of issues and gain consensus

11. How would you use your SWOT analysis to develop strategies? a) To threaten others b) To play to your strengths c) To leverage your weaknesses d) To minimize opportunities

12. Ken has been appointed as the team lead for establishing a monitoring system for his organization's strategic plan. Which action item should Ken not concern himself with? a) Keep employees up to date on any adjustments made to the plan b) Maintain the key initiatives identified in the plan c) Obtain approval for the strategic goals within the strategic plan d) Establishing specific criteria and guidelines for evaluating progress

13. Which action would not lend itself to a successful strategic plan implementation? a) Put someone in charge of change management b) Encourage managers to use and refer to the strategic plan whenever appropriate c) Consider having management attend any staff training necessary for plan implementation d) Keep the plan solely in the hands of the implementation team

14. Kay has been given the responsibility and authority of assigning resources to responsibilities generated by the organization's strategic plan within her department. She has already received approval on resource and financial requirements, verified executive support, and identified these responsibilities. She's ready to assign and communicate these responsibilities. Which would be a) the best way for Kay to move forward? b) Meet with all resources and provide all of them with a complete list of responsibilities and assigned resources c) Meet with each resource individually and provide them with a written plan of their specific responsibilities d) Send an email to each resource that includes a plan of their specific responsibilities e) Meet with all resources and provide all of them with a written plan of their specific responsibilities

15. With the responsibilities assigned, Regina and her team are ready to face the challenge of establishing a system for monitoring the plan's progress. However, they discover that halfway through the year, due to changing trends in the airline industry, one of the key initiatives in the strategic plan is no longer relevant. How should Regina and her team react? a) The team should do nothing b) The team should respond by altering or removing this initiative c) The team should disregard the existing strategic plan and begin planning for a new plan d) Since it is a key initiative, the team should stick to their original implementation plan for this initiative