1. When facing a performance gap as a manager, what is the most important thing you need to remember about the relationship between data collection and intervening?

It doesnt matter because they are really the same thing.

You know how to intervene only with data collection but no analysis is needed.

You wont know if your intervention worked without data collection and analysis.

Youre never safe intervening without collecting and analyzing data, even in a crisis situation.

Both a and b are incorrect about data and intervening.

2. The effectiveness of an intervention is dependent upon which of the following characteristics?

How well it is implemented

The degree to which it is based on relationships that have been established as causal

The extent to which it maintains the organizations status quo

Only a and b are correct

only b and c are correct.

3. For an organization that intends to be shift from a traditional profit focus to be a sustainable management organization, there is no need for anything to be changed but goals in the organization.

True.

False.