1. when talking about emotional intelligence the EI competence include

a. Self-awareness b. Mastering negative emotions c. Attitude of optimisms d. All of the above

2. developing and using emotional intelligence skills offers a core set of abilities that impact on and contribute to individual and organizational success in

a. Personal productivity b. Career success c. Creativity and innovation d. All of the above

3. the intelligence quotient or IQ:

a. Is helpful to predict school grades and levels b. Predict is 6% of job success c. Is static you cant improve your IQ d. ALL OF THE ABOVE

5. emotional dissonance is when employees:

a. Are told how to act for customers b. Have to project one emotion while simultaneously feeling another c. Say one thing but mean another d. None of the above

6. generally speaking, EI measured by:

a. Self-report b. Other report c. Ability measures d. All of the above

7. in order to build strong enduring and mutually beneficial work relationship you need to be able to read others and access emotional cues. To do this you need to be:

a. Sensitive to verbal communication b. Sensitive to non-verbal communication c. Identify communication style d. All of the above

8. when it cues to making decision as a leader, you will need to take into account

a. The emotions and needs of all stakeholders b. The technical facts c. All of the above

9. there are many types of intelligence including abstract intelligence. This means the ability to:

a. Understand and manipulate the objects b. Understand and manipulate verbal and mathematical symbols c. The ability to understand and relate to people d. The ability to think clearly