1- when we communicate electronically, we need to be so careful about our choice of words and to use the right "tone." It is so easy for people to misinterpret our meanings. What is tone? How can you ensure that you are using a friendly or professional or positive tone when communicating electronically?

2- how might culture form some other communications barriers besides language in a business environment?

3- a lack of trust can be a barrier to communication! Provide an example of when you felt a lack of trust that interfered with your communication. How can you overcome this communication barrier?

4- psychological interference is another communication barrier. What is it? Please provide an example.