1. Which conflict approaching style involves pursuing ones own goals while disregarding helping others?

competition

compromise

accommodation

avoidance

Avoidance is a managing style that is usually productive, leading to less stress.

true or false

Two people having disagreements because of a personality clash is which type of conflict?

substantive

goal

relational

procedural

How does fractionation facilitate a better working relationship between participants?

It allows all participants to spread their blame onto others and maintain a positive image.

It speeds up the process thus creating happiness for the participants by having more free time to spend on their interests.

It simplifies and specifies the issues at hand.

Which is NOT an example of conflicts related to issues of esteem?

an assistant having issues with an administrator because the administrator neglects the specific contributions to the organization the assistant adds

older employees becoming upset when new coworkers do not give them respect of their wisdom from years of experience

a daughter being upset with her parents because they will not help pay for her tuition despite having enough in their savings account to do so

younger employees failing to get recognition for their innovative solutions to recurring problems

It uses objective criteria making it easier to decide on a clear winner.

Which of the following describes a content-level conflict?

A new employee speaks arrogantly to veteran employees.

An employee is being teased by his coworkers.

An employee wants a pay rase but her manager declines.

An employee tries to impress her team but is consistently ignored.

It is uncommon to find out-groups in every context where a group of individuals is trying to reach a goal.

true or false

The technique that helps others to identify, describe, and understand their own emotions is ______.

reflection

support

restatement

paraphrasing