1) Which elements are found inAnalytical Reports? (Check all that apply.)

1. Data
2. Interpretation
3. Facts
4. Recommendations
5. Analysis
6. Research

2)Indicate the communication flow within an organization for each of these sets of activities:

1.Downward

2.Upward

3.Horizontal

1. Progress reports, requests, proposals - (1 or 2 or 3) ?
2. Policies, procedures, mission - (1 or 2 or 3) ?
3. Coordination, idea generation, conflict resolution - (1 or 2 or 3) ?

3) Which of these statements explain attributes for an Indirect approach for workplace communication that are different from the Direct approach? (Check all that apply.)

1. Key points presented in a pattern
2. Explanation before the main purpose
3. De-personalize and de-emphasize main message
4. Focus on the benefits to the recipient
5. Present alternative actions or perspectives
6. Defer the main purpose
7. Introduction, Body, Closing
8. Clear and specific purpose

4) Which elements are found in Informational Reports? (Check all that apply.)

1. Recommendations
2. Interpretation
3. Facts
4. Research
5. Data
6. Analysis

5) Which of these are examples of Analytical Reports? (Select all that apply)

1. Feasibility Study
2. Market Research
3. Status Reports
4. Progress Reports
5. Proposals
6. Conference Reports

6) Match the purpose for writing in business with the scenario that best captures it:

1. Inform

2. Persuade

3. Analyse

4. Recommend

Comparing annual sales trends

Report on preferred software

New safety procedures

Product sales presentation

7) Match the channel of communication with the situation where that type of channel would be the best choice.

1. Emails

2. Letters

3. Web-based communication

4. Presentations

5. Telephone calls

6. Face-to-face meetings

complex interaction over long-distances

communicating information, ideas or suggestions to people

communication that allows interaction of many people from different locations

formal communication usually reserved for important information

interactive exchanges that provide the rich communication

instantaneous communication that serves to document information

8) Select the instructions which are user-focused. Select all that apply.

1. Public Transit Incentives

1. $50 for monthly transit pass if no parking pass purchased

2. Flexible work-day start and end times

3. A day off work after 6 months

1. Taking Minutes

1. Choose a seat that is close to the chairperson.

2. Record the meeting name, location, date and people in attendance.

3. Note the official time when the chair calls the meeting to order.

1. Ergonomics Tips

1. Keep your spine straight.

2. Adjust chair so feet reach the floor

3. Wrists at the same level as keyboard and mouse, and not bent.

1. Computer Repair Request

1. Click on the IT Repairs icon on your desktop

2. Select Create New Ticket

3. Check Send button

9) Which of these statements apply to a Direct approach for workplace communication?

1. Introduction, Body, Closing
2. Explanation before the main purpose
3. Defer the main purpose
4. Clear and specific purpose
5. De-personalize and de-emphasize main message
6. Key points presented in a pattern
7. Present alternative actions or perspectives
8. Focus on the benefits to the recipient

10 ) Match the elements to the correct part of the structure of a document

1.Introduction

2.Body

3.Close

Purpose

Action

Desired Recipient Follow-up Response

Recommendations

Background

Details