1) Which is a correct procedural step for a webpage to render on a users browser?

a. An information request is sent to an IP address

b. A URL converts to an IP address

c. A browser sends data from stored cookies

d. All of the above

2) True or False: Turning a first-time customer into a loyal customer is most critically influenced by the customers experience before the first purchase.

3) True or False: Search engine rankings are based on relevance and webpage quality.